Privacy Policy

1. Introduction

Total Technologies (Pvt.) Ltd.(“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website totalgroup.com.pk (the “Site”), submit an enquiry, apply for a job, or otherwise interact with us. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

We only collect information that you choose to give us, or that is automatically generated when you browse the Site:

• Contact & enquiry details — your name, email address, phone number, organisation and the message you send when you fill in our contact or product enquiry forms.
• Job application details — your name, contact details, cover note and any CV or document you upload when applying for a role through our Careers page.
• Chat messages — the questions and messages you send to our website assistant.
• Technical & usage data — basic information your browser sends automatically, such as your IP address, device and browser type, and the pages you view, used to keep the Site secure and working well.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations, product information and support.
• Process and evaluate your job application.
• Operate, maintain, secure and improve the Site and our services.
• Comply with our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for advertising.

4. Cookies & Similar Technologies

Our Site uses only essential cookies and similar technologies needed to make the website function, keep it secure and remember basic preferences. We do not use tracking or advertising cookies. You can control or delete cookies through your browser settings at any time; disabling essential cookies may affect how parts of the Site work.

5. How We Share Your Information

We do not sell or rent your personal information. We share it only with trusted service providers who help us run the Site and respond to you, and only to the extent necessary:

• Hosting & delivery — our website is hosted on a secure cloud platform that serves the Site to your browser.
• Email & enquiry delivery — enquiry and job-application details are delivered to our team through a reputable email/CRM service provider.
• Website assistant — messages you send to our chat assistant are processed by a third-party AI service solely to generate a reply; they are not used to train its models.
• Legal requirements — where required by law, regulation or valid legal process.

6. Data Security

We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections, strict security headers, input validation and protections against spam and abuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as needed to respond to your enquiry, evaluate your application, meet our legal obligations, or otherwise fulfil the purpose for which it was collected. When it is no longer needed, we delete or anonymise it.

8. Your Rights & Choices

You may request to access, correct or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, please email us at info@totalgroup.com.pk. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links

Our Site may contain links to third-party websites, including our partners’ and social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children’s Privacy

Our Site and services are intended for businesses and professionals and are not directed at children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: